Terms and Conditions
General Terms and Conditions
of the online store https://www.biovoxel.tech/
I.Identification of the Merchant
1.1.These General Terms and Conditions (hereinafter also the “GTC”) govern the legal relations between the company
Business name: Biovoxel Technologies s.r.o.Registered office: Kamenná 3, Bratislava – city district Devín 841 10, Slovak Republic
Registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 167932/BCompany ID: 55302882
Tax ID: 2121943538
VAT ID: SK2121943538
The Seller is a payer of value-added tax
(hereinafter also the “Seller” or the “Merchant”) and every person who is a Buyer of the products offered by the Seller on the Seller’s Website and who acts in the capacity of a consumer within the meaning of the further provisions of these General Terms and Conditions and of the relevant laws defining a consumer, under the applicable legislation of the Slovak Republic, in particular the following acts: Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts, as amended, and Act No. 40/1964 Coll., the Civil Code, as amended.
1.2.The e-mail and telephone contact details of the Seller are:
Email: info@biovoxel.tech
Tel.: +421 904 408 895
1.3.The address for sending complaints, withdrawals from contracts, requests for redress or any other submission is:
Biovoxel Technologies s.r.o., Kamenná 3, 841 10 Bratislava, Slovakia
II.Definition of terms
2.1.For the purposes of these General Terms and Conditions, the Merchant, in accordance with Act No. 108/2024 Coll., as amended, sets out and defines the following terms:
2.2.A distance contract is a contract between a merchant and a consumer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the merchant and the consumer, in particular by means of an online interface, electronic mail, telephone, fax, an addressed letter or a sales catalogue
2.3.A merchant (hereinafter also the “Seller”) is a person who, in connection with a consumer contract, an obligation arising from it or in a commercial practice, acts within the scope of their business activity or profession, including through another person acting in their name or on their behalf.
2.4.A consumer is a natural person who, in connection with a consumer contract, an obligation arising from it or in a commercial practice, does not act within the scope of their business activity or profession.
2.5.A consumer contract is any contract, irrespective of its legal form, concluded by a merchant with a consumer.
2.6.The term online store is identical to the term electronic commerce and to the term Website.
2.7.A Buyer is any person (natural person or legal person) who has submitted an order, in particular by using the Seller’s website, or by other means of distance communication.
2.8.A durable medium is a means that enables the consumer or the merchant to store information addressed to the consumer or the merchant for a period of time appropriate to the purpose served by that information and in a manner that allows its unchanged reproduction and use in the future, in particular a document, an e-mail, a USB stick, a CD, a DVD, a memory card and a computer hard drive.
2.9.A product is in particular goods, a service or digital content.
2.10.A service is in particular any activity or performance that is offered or provided to a consumer.
2.11.Goods means any tangible movable item.
III.Basic provisions
3.1.These General Terms and Conditions govern the legal relations between Buyers who are consumers and the Merchant.
3.2.Contractual relations (as well as other legal relations that may arise from a contractual relationship) with Buyers who do not act in the capacity of a consumer are governed by the provisions of Act No. 513/1991 Coll., the Commercial Code, as amended.
IV.Order of a product – conclusion of the purchase contract
4.1.A proposal by the Buyer to conclude a purchase contract is the submission of an order for products by the Buyer, carried out in particular by using the Merchant’s website, or by other means of distance communication.
4.2.The purchase contract between the Buyer and the Merchant is concluded at the moment of delivery to the Buyer of the Merchant’s confirmation of receipt of the order created by the Buyer pursuant to point 4.1. of these GTC (electronically to the Buyer’s e-mail address chosen by the Buyer in the course of creating the order).
V.Duration of the purchase contract
5.1.The purchase contract is concluded for an indefinite period and may terminate in particular by withdrawal from the contract pursuant to these GTC and the applicable legislation.
VI.Purchase price information on the purchase price
6.1.The price of the products ordered through the Seller’s Website (hereinafter the “purchase price”) is stated separately for each product and is valid at the moment the order is created by the Buyer.
6.2.The purchase price of the products listed on the Seller’s Website is the total price of the products including all taxes, and is clearly stated on the Seller’s Website.
VII.Delivery of products
7.1.The Seller is obliged to fulfil the order and deliver the products to the Buyer within a period of no later than 120 days from the day of conclusion of the purchase contract pursuant to point 4.2. et seq. of these GTC and of payment of the total price of the order to the Seller. If both conditions have been met (i.e. if the purchase contract has been concluded and the total price of the order has been paid to the Seller), the Seller is obliged to deliver the products to the Buyer within a period of no later than 120 days from the day on which both of these conditions were met.
7.2.The Seller recommends that Buyers check the integrity and completeness of the order upon receipt and notify the merchant of any defects without undue delay.
VIII.Transfer of title
8.1.Title to the products and the risk of accidental destruction, accidental deterioration and loss of the item pass to the Buyer at the moment of delivery.
IX.Methods of payment
9.1. You can pay for the products on the Seller’s Website in the following ways:
9.1.1.The Seller informs the Buyer of the forms of payment for an order that the Buyer may choose on the page https://www.biovoxel.tech/doprava-a-platba
X.Carriage – methods of product delivery and the price for their delivery
10.1.The purchase price of the products does not include transport costs or any other costs associated with the delivery of the products
10.2. Methods of delivery and the price for delivery of the ordered products:
10.2.1. Forms of Delivery:
10.2.1.1.The Seller informs the Buyer of the forms of delivery that the Buyer may choose on the Seller’s website https://www.biovoxel.tech/doprava-a-platba
10.2.2.Delivery prices:
10.2.2.1.The Seller informs the Buyer of the delivery prices that the Buyer may choose on the Seller’s website https://www.biovoxel.tech/doprava-a-platba
XI.Withdrawal of the Buyer from the purchase contract without stating a reason
11.1.A consumer has the right to withdraw from a distance contract and from a contract concluded away from the merchant’s business premises, even without stating a reason, within the period set out in Article XII, points 12.1 to 12.3 of these GTC, with the exception of a contract the subject of which is:
11.2.The provision of a service, where the service has been fully provided and the provision of the service began before the expiry of the withdrawal period with the express consent of the consumer and the consumer declared that they had been duly informed that by giving such consent they lose the right to withdraw from the contract once the service has been fully provided, where under the contract the consumer is obliged to pay the price,
11.3.The delivery or provision of a product the price of which depends on movements in the financial market which the merchant cannot influence and which may occur during the withdrawal period,
11.4.The delivery of goods made to the consumer’s specifications or of custom-made goods,
11.5.The delivery of goods which are liable to deteriorate or perish rapidly,
11.6.The delivery of goods sealed in protective packaging which are not suitable for return for reasons of health protection or for hygiene reasons, where the protective packaging has been broken after delivery,
11.7.The delivery of goods which, by their nature, may be inseparably mixed with other goods after delivery,
11.8.The delivery of alcoholic beverages the price of which was agreed at the time of conclusion of the contract, where their delivery can take place no earlier than after 30 days and their price depends on movements in market prices which the merchant cannot influence,
11.9.The carrying out of urgent repairs or maintenance during a visit to the consumer which the consumer expressly requested from the merchant; this does not apply to a contract the subject of which is the provision of a service other than repair or maintenance, or to a contract the subject of which is the delivery of goods other than a spare part needed to carry out the repair or maintenance, where the contracts were concluded during the merchant’s visit to the consumer and the consumer did not order those goods or services in advance,
11.10.The delivery of sound recordings, visual recordings, audiovisual recordings or software in protective packaging which has been broken after delivery,
11.11.The delivery of periodicals, except for their supply under a subscription contract,
11.12.Goods purchased at a public auction,
11.13.The provision of accommodation services for a purpose other than housing, the carriage of goods, car rental, the provision of catering services or the provision of services relating to leisure activities, where under the contract the merchant is to provide those services at a precisely agreed time or within a precisely agreed period,
11.14.The delivery of digital content supplied by the merchant other than on a tangible medium, where the supply of the digital content has begun and the consumer has given express consent to the start of the supply of the digital content before the expiry of the withdrawal period, has declared that they were duly informed that by giving such consent they lose the right to withdraw from the contract once the supply of the digital content begins, and the merchant has provided the consumer with the confirmation pursuant to Section 17(12)(b) or (13)(b) of Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts, as amended, where under the contract the consumer is obliged to pay the price.
XII.Exercise of the right to withdraw from a distance contract and from a contract concluded away from the merchant’s business premises
12.1.A consumer may withdraw from a distance contract or from a contract concluded away from the merchant’s business premises within
a)14 days from the day of
1.the taking over of the goods by the consumer pursuant to point 12.4.
2.the conclusion of a contract the subject of which is the provision of a service,
3.the conclusion of a contract for the supply of water that is not put up for sale in a limited volume or set quantity, and of a contract for the supply and consumption of heat,
4.the conclusion of a contract for the supply of digital content supplied by the merchant other than on a tangible medium,
b) 30 days from the day on which the event referred to in letter a), first point to fourth point, occurred, where the contract was concluded during an unsolicited visit or in connection with one, or at a sales event or in connection with one.
12.2.If the merchant provided the consumer with the specific information regarding the instructions on the consumer’s right to withdraw from a distance contract and from a contract concluded away from the merchant’s business premises only subsequently, but no later than within 12 months from the start of the withdrawal period pursuant to point 12.1., the consumer may withdraw from the distance contract or from the contract concluded away from the merchant’s business premises within
a)14 days from the day on which the merchant subsequently fulfilled the information obligation, in the case of a period running pursuant to 12.1., letter a), or
b)30 days from the day on which the merchant subsequently fulfilled the information obligation, in the case of a period running pursuant to point 12.1, letter b).
12.3.If the merchant did not provide the consumer with the specific information regarding the instructions on the consumer’s right to withdraw from a distance contract and from a contract concluded away from the merchant’s business premises even pursuant to point 12.2, the consumer may withdraw from the distance contract or from the contract concluded away from the merchant’s business premises within 12 months from the expiry of the period pursuant to point 12.1.
12.4.The goods are deemed to have been taken over by the consumer at the moment when the consumer or a third party designated by them, other than the carrier, takes over all parts of the ordered goods, or if
a)the goods ordered by the consumer in a single order are delivered separately, at the moment of taking over the goods delivered last,
b)goods consisting of several parts or pieces are delivered, at the moment of taking over the last part or the last piece,
c)the goods are delivered repeatedly over a certain period, at the moment of taking over the first goods.
12.5.A consumer may withdraw from a distance contract or from a contract concluded away from the merchant’s business premises the subject of which is the delivery of goods even before the withdrawal period starts to run.
12.6.A consumer may exercise the right to withdraw from a distance contract or from a contract concluded away from the merchant’s business premises in paper form or in the form of a record on another durable medium, and if the contract was concluded orally, any unequivocally worded statement of the consumer expressing the consumer’s will to withdraw from the contract is sufficient to exercise the consumer’s right of withdrawal (hereinafter the “notice of withdrawal from the contract”). The consumer may use the model withdrawal form.
12.7.The withdrawal period pursuant to points 12.1. to 12.3. is deemed to have been observed if the consumer sends the notice of withdrawal from the contract to the merchant no later than on the last day of the period.
12.8.A consumer may withdraw from the contract only in relation to a specific product or products, where the merchant has delivered or provided several products on the basis of a distance contract or of a contract concluded away from the merchant’s business premises.
12.9.The burden of proof regarding the exercise of the right to withdraw from the contract lies with the consumer.
12.10.The consumer may also exercise the right to withdraw from the contract online at the web address of the Seller’s online store. If the consumer makes use of this option, the merchant shall without undue delay provide the consumer with confirmation of receipt of the withdrawal from the contract, including its content and the date and time of its dispatch, on a durable medium by e-mail.
XIII.Rights and obligations of the consumer after withdrawal from a distance contract and from a contract concluded away from the merchant’s business premises
13.1.The consumer is obliged, within 14 days from the day of withdrawal from a distance contract or from a contract concluded away from the merchant’s business premises pursuant to point 12.1, to send the goods back or hand the goods over to the merchant or to a person designated by the merchant to take over the goods; this does not apply where the merchant proposes to collect the goods in person or through a person designated by the merchant. The period under the first sentence is deemed to have been observed if the consumer sends the goods to the merchant no later than on the last day of the period.
13.2.Upon withdrawal from a distance contract or from a contract concluded away from the merchant’s business premises pursuant to point 12.1., the consumer bears only the costs of returning the goods to the merchant or to a person designated by the merchant to take over the goods; this does not apply where the merchant has agreed to bear those costs itself, or where the merchant has failed to fulfil the information obligation, that is, where the merchant did not provide the consumer with the specific information regarding the instructions on the consumer’s right to withdraw from a distance contract and from a contract concluded away from the merchant’s business premises
13.3.The consumer is liable for any diminution in the value of the goods resulting from handling of the goods beyond what is necessary to establish the nature and functioning of the goods; this does not apply where the merchant has failed to fulfil the information obligation pursuant to Section 15(1)(f) of Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts, as amended.
13.4.The consumer is obliged to pay the merchant the price for the performance actually provided up to the day of delivery of the notice of withdrawal from the contract, where the consumer, pursuant to Section 19(1) of Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts, as amended, withdraws from a distance contract or from a contract concluded away from the merchant’s business premises the subject of which is the provision of a service, the supply of water that is not put up for sale in a limited volume or set quantity, or the supply of heat, and before the start of the provision of the performance gave express consent pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts, as amended. The price for the performance actually provided is calculated proportionately on the basis of the total price agreed in the contract. The price for the performance actually provided is calculated on the basis of the market price of the performance provided where the total price agreed in the contract is excessive.
13.5.Apart from the obligations under points 13.1., 13.3. to 13.5. and the obligation to pay the additional costs under point 14.3., no further obligations or costs arise for the consumer from the exercise of the right to withdraw from a distance contract or from a contract concluded away from the merchant’s business premises pursuant to 11.1.
XIV.Rights and obligations of the merchant after the consumer’s withdrawal from a distance contract and from a contract concluded away from the merchant’s business premises
14.1.The merchant is obliged, within 14 days from the day of delivery of the notice of withdrawal from the contract, to return to the consumer all payments received from the consumer under or in connection with the distance contract, the contract concluded away from the merchant’s business premises or an ancillary contract, including the costs of transport, delivery, postage and other costs and charges.
14.2.The merchant is obliged to return to the consumer all payments under point 14.1. to the extent corresponding to the withdrawal from the contract, where the consumer did not withdraw from the entire distance contract or from the entire contract concluded away from the merchant’s business premises. The merchant may not charge the consumer additional costs for transport, delivery, postage or other costs and charges.
14.3.The merchant is not obliged to reimburse the consumer for additional costs where the consumer has expressly chosen a method of delivery other than the cheapest ordinary method of delivery offered by the merchant. Additional costs mean the difference between the delivery costs chosen by the consumer and the costs of the cheapest ordinary method of delivery offered by the merchant.
14.4.Upon withdrawal from a distance contract or from a contract concluded away from the merchant’s business premises the subject of which is the delivery of goods, the merchant is not obliged to return the payments under point 14.1. to the consumer before the goods are delivered to the merchant or until the consumer demonstrates that the goods have been sent back to the merchant, unless the merchant proposes to collect the goods in person or through a person designated by the merchant.
14.5.The merchant is obliged to return the payments under point 14.1. to the consumer by the same means as the consumer used for their payment; this is without prejudice to the merchant’s right to agree with the consumer on another method of payment, provided that the consumer is not charged any fees in connection with such payment.
14.6.The merchant is obliged to arrange for the collection of the goods at its own expense within the period under point 14.1., where, on the basis of a contract concluded away from the merchant’s business premises, the goods were delivered to the consumer’s home at the time of conclusion of the contract and, having regard to the nature of the goods, the goods cannot be sent back to the merchant by post.
14.7.Unilateral set-off of the claims of the merchant and of the consumer arising from withdrawal from the contract pursuant to point 11.1. is prohibited.
14.8.The merchant may not require the consumer to pay the costs for
a)the provision of a service, the supply of water that is not put up for sale in a limited volume or set quantity, or the supply of heat during the withdrawal period pursuant to points 12.1. to 12.3., irrespective of the extent of the performance provided, where:
the merchant did not provide the consumer with the information pursuant to Section 15(1)(f) or (h) of Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts, as amended, or
the consumer did not give the merchant express consent to the start of the provision of the service or of the supply of water or heat pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts, as amended,
b)the full or partial supply of digital content supplied by the merchant other than on a tangible medium, where:
the consumer did not give the merchant express consent to the start of the supply of the digital content pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts, as amended,
the consumer did not declare that they had been duly informed that by giving the consent referred to in the first point they lose the right to withdraw from the contract, or
the merchant did not provide the consumer with the confirmation pursuant to Section 17(12)(b) or (13)(b) of Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts, as amended.
XV.Supervisory authority
15.1.The competent authority exercising supervision over lawfulness in the area of consumer protection is:
Inspectorate of the Slovak Trade Inspection
with its registered office in Bratislava for the Bratislava Region
Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava
Supervision Department
tel. no. 02/58 27 21 72, 02/58 27 21 04
fax no. 02/58 27 21 70
email: ba@soi.sk
e-mail for sending submissions: podnety@soi.sk
XVI.Alternative dispute resolution
16.1.If the consumer is not satisfied with the manner in which the Seller handled their complaint or believes that the Seller has infringed their rights, the Buyer has the right to approach the Seller with a request for redress. If the Seller responds to the consumer’s request under the preceding sentence with a refusal or does not respond to such request within 30 days from the day on which it was sent by the consumer, the consumer has the right to file a proposal for the initiation of alternative dispute resolution pursuant to Section 12 of Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain acts, as amended. The competent body for the alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection (contact details can be found at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another competent authorised legal person entered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/, or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
The consumer has the right to choose which of the listed alternative dispute resolution entities to approach. Alternative dispute resolution may be used only by a Buyer who, when concluding and performing the contract, acts in the capacity of a consumer. Alternative dispute resolution concerns only a dispute between a consumer and the Seller arising from a consumer contract or related to a consumer contract. An alternative dispute resolution entity may reject a proposal where the quantifiable value of the dispute does not exceed EUR 20. An ADR entity may require the consumer to pay a fee for the initiation of alternative dispute resolution of up to a maximum of EUR 5 including VAT.
All further information regarding the alternative resolution of disputes between the Seller and the Buyer – consumer arising from the Purchase Contract as a consumer contract or related to the Purchase Contract as a consumer contract is set out on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain acts, as amended.
XVII.Supplementary provisions
17.1.The Seller shall not conclude a purchase contract and shall not carry out the sale, intermediation or delivery of products to persons (Buyers) who, at the moment of conclusion of the purchase contract, have not reached the age of 18 years, in the case of products the sale of which to persons under 18 years of age is prohibited under the legislation of the Slovak Republic. In connection with the above, the Seller shall verify that the Buyer meets the condition of having reached the age of 18 years by checking the Buyer’s age by means of the Buyer’s identity document /identity card or passport/, both upon conclusion of the purchase contract and subsequently upon handing over the order into the Buyer’s hands. The Seller shall do so through the authorised person who is to deliver the order to the Buyer. If the Buyer has not reached the age of 18 years, or if the Buyer does not prove or refuses to prove their age, the Seller shall not hand the order over to the Buyer and the purchase contract shall terminate or shall not even come into existence.
17.2.The Seller shall not conclude a purchase contract and shall not carry out the sale, intermediation or delivery of products the distance selling of which is prohibited under the legislation of the Slovak Republic.
17.3.Where the merchant delivers products to a country that is a member state of the European Union and whose consumer protection legislation affords consumers greater protection, the legislation of that country shall apply to the particular case.
XVIII.Information on adopted codes
18.1.The Merchant informs consumers that there are no special relevant codes of conduct which the Seller has undertaken to comply with, whereby a code of conduct means an agreement or a set of rules defining the conduct of the Seller who has undertaken to comply with that code of conduct in relation to one or more particular commercial practices or business sectors, where these are not laid down by law or by another legal regulation or by a measure of a public administration authority which the Seller has undertaken to comply with, and on the manner in which the consumer may become acquainted with them or obtain their wording.
XIX.Consumer reviews of products
19.1.The Merchant does not carry out any verification of product reviews and does not restrict them solely to persons who purchased the product from the Merchant.
XX.Final provisions
20.1.The Seller reserves the right to amend the General Terms and Conditions. The obligation to notify an amendment to the General Terms and Conditions in writing is fulfilled by placing it on the Seller’s Website. In the event of an amendment to the General Terms and Conditions, the relationship between the Buyer and the Seller is governed by the General Terms and Conditions valid and effective at the time of conclusion of the Purchase Contract, until the moment of its termination.
20.2.These General Terms and Conditions form an inseparable part of the Complaints Procedure and of the Data Protection Policy and Notice of this Website. The documents – the Complaints Procedure and the Data Protection Policy and Notice of this Website – are published on the domain of the Seller’s Website.
20.3.These General Terms and Conditions become valid and effective upon their publication on the Seller’s Website on 29.09.2026
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